Many may think residential users do not need IT support, that is not true anymore with the increase in gadgets and Internet of Things (IoT) along with smart home technologies, for example a home can have multiple wifi connected devices such as- CCTV cameras, sound system, TV, microwave, air conditioning/temperature control, printers, google smart home system etc that are using internet and having any malfunction on any of these devices could be stressful for the home users, that is why day to day IT support is becoming necessity for the devices to keep working.